Shipping Policy

This Shipping Policy explains how orders are processed, shipped, tracked, and delivered within the United States. Please review this information before placing an order.

Order Processing

Orders are processed after payment has been successfully completed and the order has passed any necessary verification. Processing times may vary depending on product availability, order volume, warehouse operations, payment review, and other fulfillment requirements.

Once an order has been processed and transferred to the shipping carrier, a shipping confirmation containing available tracking information may be sent to the email address provided during checkout.

Tracking information may not become active immediately after shipment. Please allow the carrier sufficient time to scan the package and update its tracking system.

Shipping Destinations

Shipping is currently available to eligible addresses within the United States.

Shipping availability to Alaska, Hawaii, Puerto Rico, U.S. territories, APO/FPO addresses, P.O. boxes, and other special destinations may vary depending on the product, destination, carrier, and available shipping services.

If an order cannot be shipped to the address provided, the customer may be contacted regarding available alternatives or cancellation of the affected item or order.

Shipping Methods and Delivery Estimates

Available shipping options may include Standard shipping. The shipping methods actually available for an order depend on factors such as the delivery destination, products ordered, package characteristics, carrier availability, and other fulfillment conditions.

Estimated delivery is generally 15–20 days after the order has been processed and transferred to the carrier. The actual delivery time may vary depending on the selected shipping method, destination, carrier performance, and other conditions affecting transportation.

Available shipping methods, applicable charges, and delivery estimates will be presented during checkout where available. Delivery estimates begin after the order has been processed and transferred to the carrier rather than from the date the order was originally placed.

Delivery estimates are not guaranteed unless expressly stated otherwise. Carrier delays, weather conditions, transportation disruptions, holidays, high shipping volumes, or other circumstances may affect actual delivery times.

Shipping Rates

Shipping charges may be calculated during checkout based on the delivery address, available shipping method, package characteristics, order value, and other applicable factors.

Where free shipping is offered, qualifying orders may become eligible when the applicable order amount reaches C$64.51, subject to the conditions displayed on the website or during checkout.

Any applicable promotional shipping rate or shipping discount will be reflected during checkout before the order is submitted.

Order Tracking

After an order has shipped, available tracking information may be provided by email. Customers may use the tracking number to monitor shipment progress through the applicable carrier's tracking service.

If tracking indicates that a package has been delivered but the package cannot be located, customers should first check common delivery locations, including:

• The mailbox, porch, front door, garage, side entrance, or other designated delivery area
• The building office, front desk, mailroom, reception area, or parcel locker
• Neighbors or household members who may have accepted the package
• The local carrier office or delivery service provider

If the package still cannot be located, customers should contact the carrier and customer support with the relevant order and tracking information.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate and complete shipping information during checkout.

Orders may be delayed, returned, misdelivered, or otherwise affected if the shipping address is incorrect, incomplete, or undeliverable. This may include missing apartment or unit information, incorrect postal codes, incorrect street details, or invalid recipient information.

If an address error is discovered after an order has been placed, customers should contact customer support as soon as possible. Address changes cannot be guaranteed once an order has entered processing or has already been shipped.

Lost or Delayed Packages

Once a package has been transferred to the shipping carrier, transportation and delivery are primarily handled through the carrier's delivery network.

Delays may occur because of carrier disruptions, severe weather, high shipping volume, holidays, natural events, transportation interruptions, incorrect addresses, or other circumstances outside reasonable control.

If tracking indicates that a package may be lost in transit or has not shown movement for an unusual period, customers should contact the applicable carrier and customer support so the available delivery information can be reviewed and, where appropriate, an investigation or claim can be initiated.

Packages Marked as Delivered

A package marked as delivered by the carrier may have been left at the delivery address, an authorized delivery location, a parcel locker, building reception, or another location used by the carrier.

If a package marked as delivered cannot be found, customers should follow the tracking steps described above and contact the carrier as soon as possible. Responsibility for loss, theft, or misdelivery will be determined according to the circumstances, applicable carrier procedures, and applicable law.

Damaged Packages or Products

If an order arrives damaged, customers should contact customer support promptly after delivery and within any applicable return or claim period.

Where the issue qualifies as a return request, the request should be submitted within 30 days after delivery, subject to the applicable Return Policy and any product-specific conditions.

To help review a damaged shipment efficiently, customers should provide available supporting information, which may include:

• The order number
• Photos of the damaged product
• Photos of the outer packaging
• Photos of damaged shipping labels or protective materials, where relevant
• A brief description of the damage or delivery issue

Customers should retain the product, packaging, and shipping materials until the issue has been reviewed, as the carrier or customer support may request additional information.

Split Shipments

Some orders may be shipped in multiple packages because of product availability, warehouse location, product size or weight, carrier requirements, or other fulfillment considerations.

If an order is split into multiple shipments, separate tracking information may be provided for each package. Additional shipping charges will not be applied solely because an order is divided into multiple shipments unless such charges were disclosed during checkout.

Shipping Restrictions

Certain products may be subject to shipping restrictions because of size, weight, destination, carrier limitations, product characteristics, or applicable laws and regulations.

If an item cannot be shipped to the address provided, the customer may be notified and offered available options, which may include modifying the order, providing another eligible shipping address, or canceling the affected item.

Order Changes and Cancellations

Orders may begin processing shortly after they are submitted. Customers may request changes or cancellation before shipment, but such requests cannot be guaranteed once fulfillment has begun.

After an order has been shipped, cancellation may no longer be possible. If an eligible product is no longer wanted after delivery, customers should review the applicable Return Policy for return requirements and instructions.

Refused, Unclaimed, or Returned Deliveries

If a package is refused, left unclaimed, or returned because of an incorrect or incomplete address, failed delivery attempts, or another customer-related delivery issue, additional shipping, return, or reshipment charges may apply where permitted by law.

Where a refund is available for a returned shipment, the refund may be processed after the returned package has been received and reviewed. Any applicable refund will be handled in accordance with the Return Policy and the circumstances of the shipment.

Holiday and Peak-Season Shipping

During holidays, promotional periods, major sales events, or other peak shopping seasons, order processing and carrier delivery may require additional time.

Customers who need an order by a particular date are encouraged to place the order early and review the available delivery estimate before completing checkout. Estimated arrival dates are not guaranteed unless expressly stated otherwise.

Contact Information

If you have questions about shipping, delivery, tracking, address changes, or damaged packages, you may contact customer support using the available contact information below.

When contacting customer support, please include your order number and any relevant shipping, tracking, or delivery details so your request can be reviewed efficiently.